Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.

We recommend you seeing the same service provider you originally saw to adjust your service however if you prefer to see a higher level service provider you will be charged the service level price difference.