FAQ

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Covid-19 Safety Protocols

UPDATED 5/29/21

In accordance with Federal, State, and Local mandates, our mask policy has been updated.

Our new policy; “Your Mask ~ Your Choice” will be extended to all of our guests and team members.

If you would prefer your service provider wear a mask during your service, please advise the support team member at the front desk, and we will be happy to honor your request. The comfort of our guests is of utmost importance to us.

We are no longer requiring temperature checks at the door or hand sanitization upon entry. Our staff will continue to sanitize all stations and sinks between each guest, and are frequently sanitizing all common areas.

We are committed to ensuring that our team and our guests have a safe and enjoyable experience at Carl Michael Salon.

Method of Payment

We accept cash, checks and all forms of credit cards.

Returns & Exchanges

We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box. We can not offer a return or exchange of custom ordered hair extensions.

Children & Pets

For everyone's safety please do not bring pets or children under the age of 6 years with you to your appointment. During enhanced social distancing, children who are not receiving services are not allowed in the salon.

Service Adjustments

Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.

We recommend you seeing the same service provider you originally saw to adjust your service however if you prefer to see a higher level service provider you will be charged the service level price difference.

Cancellations

With consideration of all our guests and our service providers, we have implemented a 24-hour cancellation policy. Reservations cancelled within 24 hours will be automatically charged 50% of the services scheduled.